my photo

Sylvia Mallari

Senior Product Specialist

Sylvia has a track record of making shopping more enjoyable for people. She is a results driven professional who has a long history of adding value to every sale, and helping customers to find what they want to buy at the price they want to pay. As a true professional she works hard to ensure that people leave the store happy, thereby making it more likely that they will return.

In her present role she is involved in setting sales strategy and targets with supervisor and manager. Her key strengths lie in ensuring that a customer’s needs are always met and in consistently setting high standards in how customers are treated. Right now she is looking for a suitable position with a company that offers its staff superb career opportunities, job enrichment and a supportive work environment.

Experience

Grafunkt Pte Ltd

Senior Product Specialist • December, 2021 — Present

  • An expert in our product offerings and serve as a go-to source for clients who want more information concerning our products.
  • Establish and maintain healthy, long-term relationship with clients to generate repeat business and referrals.
  • Analyzing customer needs and recommending products or services that will fulfil those needs.
  • Work closely with our Operations Team to ensure customer orders are fulfilled.
  • Data-entry. Preparing invoices, handle general administrative support duties.
  • Provides prompt, efficient and consistent information and communication in line with company policy thorough inbound and outbound calls as well as email and through our website’s chat portal.
  • Manage orders and transactions through our ERP system.
  • Maintains a full understanding of all product lines and gather information from existing customer to feedback to our design team for new insights on our designs.

Castlery Pte Ltd

Senior Relationship Manager • July, 2016 — November, 2021

  • Work closely with our Operations Team to ensure customer orders are fulfilled.
  • Data-entry. Preparing invoices, handle general administrative support duties.
  • Perform Administrative work, managing showroom and training part timers as sales support.
  • Accurate handling of all consumer initiated interaction to ensure that customer receive the information that is right for them.
  • Provides prompt, efficient and consistent information and communication in line with company policy thorough inbound and outbound calls as well as email and through our website’s chat portal.
  • Manage orders and transactions through our ERP system.
  • Maintains a full understanding of all product lines and gather information from existing customer to feedback to our design team for new insights on our designs.

Robinsons & Co Private Limited

Sales Advisor • May, 2011 — June, 2016

  • Manage the sales area and respond to customer's queries and requests.
  • Replenish stock and maintain high standards of merchandising and housekeeping by ensuring that goods are attractively displayed and correctly priced in line with ticketing guidelines.
  • Carrying out additional duties, appropriate to grade, as and when required e.g. acting as a mentor to new hires.
  • Supporting and helping colleagues with their work and getting behind company initiatives as and when they arise.
  • Demonstrating flexibility in order to meet store needs and special events e.g. Sale, peak trading periods, floor moves. Deliver attentive and professional service to customers.
  • Perform cashiering duties.

Watson’s Personal Care Stores Pte. Ltd.

Sales Assistant • October, 2010 — April, 2011

  • Maintaining and providing comprehensive product information to customers.
  • Looking for link selling opportunities which will increase basket spend.
  • Deliver attentive and professional service to customers.
  • Perform cashiering duties.

Other Experiences

Dunkin Café by Golden Donuts Inc.

Training Associate / Supervisor • March 2010 - September 2010

Greenwich Pizza Corporation Inc.

Assistant Store Manager • February 2008 - December 2009

Star Appliance Center Inc.

Counter Assistant (Cashier) • January 2006 - January 2008

Philippine Long Distance Telecommunication Co.

Telemarketer • July 2003 - June 2004

Education

Mass Communication Bachelor in Journalism

Polytechnic University of the Philippines • 1999 - 2003

Awards / Achievements

Singapore Retail Association • 2015

Singapore Retail Association • 2014

Singapore Retail Association • 2013

Competencies

  • MS Office Suite (Word, Ecxel, Powerpoint, Outlook)
  • ERP Systems (Magento and Solidus)
  • Inventory Management
  • Highly enthusiastic individual who has a strong desire and commitment to achieve both personal and professional goals.
  • Willingness to take ownership of problems.
  • A strong team player.
  • Ability to interact effectively at all levels of an organization.
  • Confident when dealing with difficult situations and handling stressful situations in a professional and calm manner.
  • Punctual and always on time for work.
  • Able to adapt to the immediate or unforeseen challenges and learn new processes.
  • Ability to interact effectively at all levels of an organization.

Social Links

  • LinkedIn: https://www.linkedin.com/in/sylvia-mallari-3546b7a5/
  • Website: http://sylviamallari.me